Jasyoga to Athletes to Yoga Video Move FAQ

WHAT ABOUT VIDEO.JASYOGA.COM?

If you signed up via video.jasyoga.com, CANCEL your subscription there. You will still have access to that channel until your last month ends.

WHAT IF I SIGNED UP VIA THE APP? 

If you signed up and pay monthly via the app on iOS or Android, no action is required. After the new app is complete you’ll update your app, click "restore purchase", and ta-da!

I’m a current subscriber and after the app update I was logged out of the app?

  • If you signed up via the Jasyoga app originally you're good! Update, restore purchase, #hitreset.

  • If you originally signed up via Jasyoga Video online and downloaded the app later, it's as easy as 1, 2, 3 to keep the Resets rolling.

  1. Make sure you have the exclusive link for extended free trial (should have come via email) just email if you don't have it.

  2. Sign up using that link! Because video.jasyoga.com and video.athletesforyoga.com are completely different platforms and we don't have access to your billing (privacy is critical) you do need to sign up.

  3. Cancel at video.jasyoga.com so you won't be billed again by the old platform.

You'll be able to log in to your app and Hit Reset anytime, anywhere.

WHY DO I NEED TO SIGN UP AGAIN?

To protect your privacy we have none of your payment information and cannot automatically transfer payment to our new Athletes for Yoga Video platform. Move now — the sign up process is super quick and easy, and we’re here for technical support (now we have a whole team dedicated to that!). If you signed up via the app, no action is required. As always you can cancel any time.

I BOught the Year of Jasyoga Video + Work IN Book

If you purchased the year of Jasyoga Video + Work IN book you should have received an email giving you access to the new site for the amount of months you have left. If you did NOT receive this email please email info@athletesforyoga.com and we’ll take care of you.

I’VE BEEN ON THE ORIGINAL MONTHLY FROM PRE 2015, CAN I KEEP IT?

Thanks so much for being one of our *first* athletes!

All subscriptions on the new platform will default to $9.99/monthly (or $99.99/yearly which, with the free extended trial offered to current subscribers, equals under $8/month). We hope the extended trial gives you the opportunity to use the new + improved platform and feel the difference before committing payment — if you cancel before the trial ends you won't be charged. Please reach out with any questions during your trial. We'd love to help you get the most out of the new platform. 

How do I cancel at Jasyoga Video?

  1. Log in to video.jasyoga.com

  2. Upper right, click profile > my account 

  3. Once in your account, you will see 'memberships' on the top navigation bar

  4. Click 'memberships' and on the lower right you should see 'unsubscribe'